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Return Policy

Within 30 days of delivery of a shipment, you may return any item you purchased from Pets Products Xpress.Com for any reason for a full refund. We cannot accept returns of opened items.

Please contact us via email or phone to request your returns authorization number, which you should write on the outside of the package. This will ensure that your return is dealt with as quickly as possible.

We recommend our customers to use a form of traceable delivery (tracking number or delivery confirmation). Also when returning an item, it is a good idea to insure the package, we can't be responsible for lost packages.